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Official ETIS platform - French Polynesia

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FAQ

ABOUT ETIS

 

WHAT IS ETIS ?

Set up by the government of French Polynesia, ETIS is a mandatory health registration form for any traveler arriving in French Polynesia by air. This formality is added to the existing and related entry conditions for foreigners in Polynesian territory. This formality has been in force since July 12, 2020 (DECREE no. 832 CM of June 24, 2020) for an indefinite period.

 

WHERE CAN I COMPLETE AN ETIS HEALTH FORM ?

The health form is only available at www.ETIS.pf. It is mandatory for all resident and non-resident travelers and must be presented at airline check-in before boarding to validate your trip to Polynesia.

 

WHO MUST SUBMIT AN ETIS APPLICATION ?

Everyone (whether residents or non-residents, French citizens or not) is required to submit an ETIS application via the etis.pf website.

 

WHEN SHOULD I SUBMIT AN APPLICATION ?

Your application must be submitted within three days of your flight, and each time you enter Polynesian territory.

 

HOW LONG DOES THE ETIS APPLICATION PROCESS LAST?

Based on the stages of your FP itinerary to fill out, it takes, on average, about 10 minutes

 

DO YOU HAVE TO PAY A FEE TO COMPLETE AN ETIS APPLICATION?

No, ETIS is free.

 

HOW DO I ACCESS THE ETIS PLATFORM?

You can access the website by typing "www.etis.pf" in the search tab, or by visiting the institutional websites of the country, the state and Tahiti Tourisme, as well as of the airlines (Air Tahiti Nui, French Bee, Air France, United Airlines). You can also access through travel agencies.

 

DO I HAVE TO SUBMIT AN ETIS APPLICATION ON BEHALF OF MY CHILDREN (-18 AND +18 YEARS OLD)?

If your child is of age (+18 years old), he/she will have to fill out an ETIS form of his/her own. If your child is a minor (-18 years old), you will have to register as declarant and complete all information related to your child. If your child is traveling alone, you won't have to travel with him/her, but the application process remains the same. When completing the "Personal Information" tab, you will be able to check the option, "I am not traveling on this flight and I am only making a declaration on behalf of a child under 18 years old." This will create an ETIS file in the name of your child..

 

DO I HAVE TO SUBMIT AN ETIS APPLICATION IF I HAVE FRENCH NATIONALITY?

Yes, all passengers of any nationality (residents and non-residents) will need to complete an ETIS application before arriving in French Polynesia

 

WHAT HAPPENS IF I HAVE DOUBLE NATIONALITY AND/OR A PASSPORT FROM SEVERAL COUNTRIES?

Choose one of the two passports for your declaration.

 

DOES AN ETIS APPLICATION GUARANTEE MY ADMISSION TO FRENCH POLYNESIA?

ETIS is a mandatory health registration form and does not replace regular entry formalities into French Polynesia for foreigners. This formality is added to the existing and related entry conditions for foreigners in Polynesian territory.
 

 

RECEIPT AND TRAVEL INSURANCE

WHAT IS THE DEADLINE FOR RECEIVING MY RECEIPT?

You will be sent a receipt immediately after completing all the information required for your ETIS application.

 

DO I NEED TO HAVE A PRINTED OR DIGITAL COPY OF MY ETIS RECEIPT WITH ME?

Yes, your receipt can be requested at any time during your stay. You will have to present a printed copy upon arrival at your destination.

 

I HAVE NOT RECEIVED THE RECEIPT. HOW CAN I RETRIEVE IT?

If you completed the process and the platform displayed the message “Application approved,” your application has been registered and an email has been generated by the platform. Please check your spam or junk mail folder or other folders in your inbox. The email may have been sent there because the .PF domain is unusual.

 

WHAT DO I DO IF I HAVE NOT RECEIVED MY ETIS RECEIPT?

Send an email to the support contact of the ETIS.pf site: contact@etis.pf.

 

I HAVE RECEIVED THE RECEIPT BUT NOT THE QR CODE. WHAT DO I DO?

You have to download the images (some inboxes prevent automatic downloads).

 

IF I CHANGE INFORMATION IN MY ETIS APPLICATION, WILL I RECEIVE A NEW QR CODE?

If a change is made to the application, no confirmation emails will be sent again. Note that you can only make changes to your itinerary.

 

I HAVE RECEIVED MY ETIS RECEIPT BUT I WANT TO MAKE SURE THAT MY CHILD'S INFORMATION HAS BEEN PROPERLY RECORDED.

To check if this is the case, you can go to the "Modify a file" tab and enter your child's passport number and date of birth.

 

IS IT MANDATORY THAT I HAVE INSURANCE? I AM BELGIAN AND RESIDENT IN MAINLAND FRANCE

Travel insurance is mandatory for anyone traveling to French Polynesia who is not a French citizen and is not affiliated with French social security, with whom Polynesia has agreements.
 

 

IN-TRANSIT PASSENGERS

DO I HAVE TO SUBMIT AN ETIS APPLICATION IF I AM JUST PASSING THROUGH FRENCH POLYNESIA, ON MY WAY TO ANOTHER COUNTRY? (In-transit passengers)

If a traveler plans to pass through French Polynesia to go to another country, when completing the ETIS application, he/she must answer “Yes” to the question, “Is your trip to French Polynesia only a transit to a another country?"
 

 

LANGUAGES

WHERE CAN I CHANGE THE LANGUAGE OF THE ETIS PLATFORM? (In-transit passengers)

To change the language of the platform, go to the top right corner of the website and change the flag
 

 

FILL OUT YOUR APPLICATION

HOW CAN I SAVE MY PARTIALLY COMPLETED APPLICATION?

You cannot save a partially completed form to finish it later. Once you close the etis.pf page, your data will be deleted and you will have to start the process again

 

HOW CAN I CORRECT A MISTAKE IN MY APPLICATION?

The ETIS site will allow visitors to review and correct all their data before submitting their final application, including their identity and passport number. Once the application has been submitted and validated, it will only be possible to correct information related with the travel itinerary. If, after an ETIS application has been validated, the visitor realizes that he/she has made a mistake when entering his/her personal information or registration, he/she can delete it. To do this, go to “Modify a file” => “Modify application”: a pop-up window will appear asking, “Are you sure you want to delete your application?” By clicking on "Validate," you will delete all your data.

 

WHAT SHOULD I DO IF MY INFORMATION CHANGES BETWEEN THE TIME I CREATE THE APPLICATION AND MY DEPARTURE?

You must delete your previous application and start a new one.



WHAT IS THE PERIOD OF VALIDITY FOR MY ETIS APPLICATION?

The ETIS form is only valid for your current stay in Polynesia with a maximum period of three months of stay. You have to fill out an ETIS application each time you travel to French Polynesia.

 

MY CHILD IS A STUDENT AND IS RETURNING TO TAHITI FOR A MONTH. MUST HE/SHE COMPLETE THE “RESIDENT” OR “NON-RESIDENT” ONLINE FORM?

Resident.

 

I CANNOT ACCESS MY CHILD'S ETIS FILE TO MAKE CHANGES. IS THIS NORMAL?

If you need to modify a child's form, you need to log in with the declarant's passport because the child cannot make changes to it.

 

I WOULD LIKE TO CHANGE MY ITINERARY IN THE ISLANDS. WHAT DO I DO?

To modify your application, please go to the "Modify a file" tab and fill out all fields. However, only the itinerary can be modified. If you need to change any other information, you must delete this file and start a new application.
 

 

VERIFICATION OF YOUR ETIS STATUS

WHY DO I NEED TO PROVIDE A VALID EMAIL ADDRESS?

A valid email address is required to complete an ETIS application. Notifications regarding the status of the application are sent to the email address specified in said application. In addition, the ETIS application number, as well as the receipt, are sent to the email address. Reminders related with self-tests will also be sent by email.

 

HOW CAN I CHECK MY ETIS STATUS?

You can check your ETIS status immediately after submitting your application. A confirmation email will be sent to you once you have completed all the steps and understood and accepted the specific conditions to enter and stay in French Polynesia.

 

WHAT DO I DO IF MY ETIS APPLICATION IS REJECTED?

ETIS applications are not rejected; if it was not approved, you may have failed to check all the boxes and therefore validate all your responses.

 

I HAVE NOT RECEIVED A VALIDATION CODE. WHAT DO I DO? 

Please check the different folders in your email inbox. The email may have been sent there because it is a .PF domain. If you have a Gmail account, please check the Notifications and Promotions tab as well as your Spam or Junk Mail folder.
 

 

CONFIDENTIALITY AND SECURITY

HOW DOES THE GOVERNMENT OF FRENCH POLYNESIA PROTECT THE CONFIDENTIALITY OF THE ETIS DATA, AND WHO HAS ACCESS TO IT? 

Only the Health Authorities are authorized to access the information in your file and will only do so when necessary, if you declare COVID-19 positivity during your stay.

 

HOW LONG WILL MY APPLICATION DATA BE STORED? 

Data are stored for 90 days after you leave French Polynesia. After that time, all data are overwritten.

 

IS MY INFORMATION SECURE? 

Yes. This website is managed by the Tourism Department and incorporates the data protection rules pursuant to GDPR laws (maximum data security). No medical data will be included in the ETIS platform.

 

FURTHER QUESTIONS/INFORMATION

Coverage of COVID-related costs: Travel insurance or financial guarantee (certified when registering via the ETIS platform).

Medical certificate: Not necessary when the tourist has a negative RT-PCR test.

No other alternatives to the RT-PCR test are recognized yet in FP.

Test: Mandatory for everybody, including infants.

Time to perform the test: Three full days before the flight (for example, if your flight is on Tuesday evening, the test cannot be performed prior to the previous Saturday).
 

 

QUESTIONS RELATED WITH SELF-TESTING

For all questions related to self-testing, contact (+689) 40 416 459.

 

WHEN SHOULD I PERFORM A SELF-TEST?

Self-testing is mandatory on the fourth day after your arrival in French Polynesia. This self-test is mandatory for all residents and non-residents staying in FP. A reminder email will be sent to you the day before you must perform a self-test.

 

HOW MUST I PERFORM A SELF-TEST ? 

Upon your arrival, you will be provided with a test kit and use instructions.

 

WHAT DO I DO IF MY TEST KIT DOES NOT INCLUDE USE INSTRUCTIONS? 

Contact (+689) 40 416 459 immediately and ask for the procedure.

 

HOW DO I DELIVER MY PACKET IF I AM IN A PRIVATE ACCOMMODATION OR ON A REMOTE ISLAND? 

If you are staying on an island served less than three times/week by plane, please contact the island health center to adjust the collection date based on the next flight. Or contact (+689) 40 416 459 for guidance during the process.

 

I AM A RESIDENT, HOW DO I DELIVER MY TEST KIT TO THE MEDICAL AUTHORITIES?

Contact (+689) 40 416 459 for guidance during the process.

 

WILL I RECEIVE MY TEST RESULTS? 

You will only be informed if your results are positive.

 

WHERE CAN I FIND INFORMATION ABOUT THE SELF-TEST TO PERFORM ?

All relevant information and instructions can be found in the self-test kit taht you received upon your arrival at Tahiti Faa'a airport. Alternatively, you may find them and watch a video on the following links

Information for Travelers (French/English) : https://www.ilm.pf/wp-content/uploads/2020/07/Informations-aux-voyageurs-fran%C3%A7ais-anglais.pdf

Self-Sampling Instructions (French/English) : https://www.ilm.pf/wp-content/uploads/2020/07/Notice-auto-prelevement-FR-ENG.pdf

Covid-19 Self-Test Instructions in French Polynesia (Video) : https://www.youtube.com/watch?time_continue=3&v=pYcOp6tk9bo&feature=emb_title
 

 

LIST OF HEALTH CENTERS



THE SOCIETY ARCHIPELAGO
 

Tahiti 
Institut Louis Malardé, Rue du 5 mars 1797 (opposite Tahiti Pas Cher, Paofai), Papeete
Tel: (+689) 40 416 459 
Open Monday to Saturday, 8 am - 4 pm Open Monday to Sunday, 8 am - 4 pm Health 
 

Clinic of Papeete, Vaitavatava Papeete Building
Tel: (+689) 40 549 838
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm
 

Health Clinic of Faa’a, PK 4 (next to the old town hall), Faa’a
Tel: (+689) 40 850 857
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm 
 

Health Clinic of Punaauia Punavai, PK 13.2, mountain side, Lot. Punavai, Punaauia
Tel: (+689) 40 503 770
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm 
 

Health Clinic of Paea, PK 21.5, mountain side, opposite the town hall, Paea
Tel: (+689) 40 533 259
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm 
 

Health Clinic of Papara, PK 36, sea side, Papara
Tel: (+689) 40 574 787
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm 
 

Health Clinic of Teva I Uta, next to the Fire Department and the post office, Teva I Uta
Tel: (+689) 40 547 270
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm 
 

Health Clinic of Arue, PK 4, next to the Carrefour store
Tel: (+689) 40 455 959
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm 
 

Health Clinic of Mahina, PK 11.5, beyond the Fire Department, Mahina
Tel: (+689) 40 481 885
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm 
 

Health Clinic of Papenoo, PK 17.8, at Papenoo town hall, mountain side
Tel: (+689) 40 423 671
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm 
 

Health Clinic of Tiarei, PK 28.6, sea side, opposite the Fire Department, Tiarei
Tel: (+689) 40 52 16 33
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm 
 

Health Clinic of Hiti'aa, PK 37, at Hiti'aa town hall – Tel: (+689) 40 521 019
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm 
 

Taravao
Hospital, PK 60, Taravao – Tel: (+689) 40 547 782
Open Monday to Thursday, 7:30 am - 3:30 pm; Friday, 7:30 am - 2:30 pm
 

Moorea
Afareaitu Hospital – Tel: (+689) 40 552 222
Open Monday to Thursday, 7 am - 3 pm; Friday, 7 am - 2 pm
 

Raiatea
Uturoa Hospital – Tel: (+689) 40 600 800
Open Monday to Thursday, 7:30 am - 3:30 pm; Friday, 7:30 am - 2:30 pm
 

Tahaa 
Medical Center - Tel: (+689) 40 656 331
Open Monday to Thursday, 7:30 am - 3:30 pm; Friday, 7:30 am - 2:30 pm 

Medical Center, Haamene town hall, sea side – Tel: (+689) 40 656 751
Open Tuesday, 7:30 am - 12:00 pm
 

Huahine 
Health Clinic, opposite the police station of Fare – Tel: (+689) 40 688 248
Open Monday to Thursday, 7:30 am - 3:30 pm; Friday, 7:30 am - 2:30 pm
 

Bora Bora 
Health Clinic, in front of the Namaha school, 1 km from the downtown of Vaitape – Tel: (+689) 40 677 077
Open Monday to Thursday, 7:30 am - 3:30 pm; Friday, 7:30 am - 2:30 pm
 

Maupiti 
Infirmary, sea side, Farauru – Tel: (+689) 40 678 018
Open Monday to Thursday, 7:30 am - 3:30 pm; Friday, 7:30 am - 2:30 pm

 

THE MARQUESAS ARCHIPELAGO
 

Nuku Hiva
Taiohae Hospital – Tel: (+689) 40 910 200
Open Monday to Thursday, 7:30 am - 3:30 pm; Friday, 7:30 am - 2:30 pm 

Infirmary of Taipivai – Tel: (+689) 40 920 142
Open Monday to Friday, 7:30 am - 1:30 pm 

Infirmary of Hatiheu – Tel: (+689) 40 920 143
Open Monday to Friday, 7:30 am - 1:30 pm


Ua Huka 
Infirmary of Hane – Tel: (+689) 40 926 058
Open Monday to Friday, 7:30 am - 1:30 pm


Ua Pou
Medical Center of Hakahau – Tel: (+689) 40 925 375
Open Monday to Thursday, 7:30 am - 3:30 pm; Friday, 7:30 am - 2:30 pm 

Infirmary of Hakamai – Tel: (+689) 40 925 299
Open Monday to Friday, 7:30 am - 1:30 pm 

Infirmary of Hakatao – Tel: (+689) 40 925 104
Open Monday to Friday, 7:30 am - 1:30 pm
 

Hiva Oa
Medical Center of Atuona – Tel: (+689) 40 927 375
Open Monday to Thursday, 7:30 am - 3:30 pm; Friday, 7:30 am - 2:30 pm 

Infirmary of Paumau – Tel: (+689) 40 927 496
Open Monday to Friday, 7:30 am - 1:30 pm


Tahuata
Infirmary of Vaitahu – Tel: (+689) 40 929 227
Open Monday to Friday, 7:30 am - 1:30 pm
 

Fatu Hiva
Infirmary of Omoa – Tel: (+689) 40 928 036
Open Monday to Friday, 7:30 am - 1:30 pm

 

AUSTRAL ARCHIPELAGO


Tubuai
Medical Center of Mataura – Tel: (+689) 40 932 250
Open Monday to Thursday 7:30 am - 3:30 pm, Friday from 7:30 - 2:30 pm


Rurutu
Medical Center of Moerai – Tel: (+689) 40 930 440
Open Monday to Thursday 7:30 am - 3:30 pm, Friday from 7:30 - 2:30pm


Rimatara 
Infirmary of Amaru - Tel: (+689) 40 944 270
Open Monday to Thursday 7:30 am - 3:30 pm, Friday from 7:30 - 2:30pm


Rapa 
Infirmary of Ahurei – Tel: (+689) 40 957 378
Open Monday to Thursday 7:30 am - 3:30 pm, Friday from 7:30 - 2:30pm


Raivavae 
Infirmary of Rairua – Tel: (+689) 40 95 42 31
Open Monday to Thursday 7:30 am - 3:30 pm, Friday from 7:30 - 2:30pm

 

TUAMOTU ARCHIPELAGO - GAMBIER  
 

Rangiroa
Medical Center of Avatoru 
Tel: (+689) 40 960 375. Infirmary of Tiputa
Tel: (+689) 40 967 396
Open Monday to Friday 7;30 am - 12 pm. 24/7 Emergency Care


Hao
Medical Center – Tel: (+689) 40 970 513.


Makemo
Medical Center, near the lighthouse – Tel: (+689) 40 980 325
Open Monday to Thursday, 7:30 am - 3:30 pm; Friday, 7:30 am - 2:30 pm 

Infirmary – Tel: (+689) 40 980 325
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7 Emergency Care


Gambier
Medical Center of Rikitea, opposite the police station – Tel: (+689) 40 978 216
Open Monday to Thursday, 7:30 am - 3:30 pm; Friday, 7:30 am - 2:30 pm


Ahe
Infirmary, village of Tenukupara - Tel: (+689) 40 964 168
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7 Emergency Care


Anaa
Infirmary, village of Tuuhora – Tel: (+689) 40 983 204
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7 Emergency Care


Arutua
Infirmary, villafge of Rautini – Tel: (+689) 40 965 300
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7 Emergency Care


Fakarava
Infirmary – Tel: (+689) 40 984 224
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7

Emergency Care Infirmary, city of Rotoava – Tel: (+689) 40 984 224
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7 Emergency Care


Manihi
Infirmary, Turipaoa, next to the City Hall – Tel: (689) 40 964 136
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7 Emergency Care


Napuka
Infirmary, village of Tepukamaruia – Tel : (+689) 40 973 260
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7 Emergency Care


Reao
Infirmary, village of Tapuarava – Tel: (+689) 40 969 041
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7 Emergency Care


Takapoto 
Infirmary, village of Fakatopatere – Tel: (+689) 40 986 486
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7 Emergency Care
 

Takaroa 
Infirmary, near the town hall - Tel: (+689) 40 982 263
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7 Emergency Care


Tikehau
Infirmerie, village de Tuherahera – Tel: (+689) 40 962 349
Open Monday to Friday, 7:30 am - 12:00 pm. 24/7 Emergency Care

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